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HANDLING TIME

Orders generally ship within 1-2 business days and may ship the same day if the items are in stock and the order is placed prior to 2:00 pm EET.

SHIPPING TO THE EUROPEAN UNION

DPD: Orders made within the EU are shipped by DPD Classic Shipping Carrier. Delivery within 1-7 business days.

DHL (Optional): DHL Express Shipping Carrier. Delivery within 1-3 business days.

Exempt from Customs Duties and Taxes: Orders shipped to countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

INTERNATIONAL SHIPPING

Shipping Carrier: International orders are shipped using the DHL Express Shipping Carrier. Delivery within 2-4 business days.

Customs Duties and Taxes: Orders shipped outside of the Lithuania may be subject to import taxes, customs duties, and fees levied the country you live in. Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. As the recipient of an international order, you are responsible for paying any taxes, duties and/or customs fees charged by your government. ISMART has no control over these charges, nor can we predict what they may be.

Shipping to The United States of America: U.S. made goods returning to the United States are usually eligible for duty-free treatment. The provision 9801.00.10 in the Harmonized Tariff Schedule (HTS) allows U.S. made products to return to the U.S. without duty requirements.

Customs Value: ISMART is required by law to declare an accurate commercial value on all non-LT. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.

Customs policies vary widely from country to country; you should contact your local customs office for more information. Please also note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

PAYMENT METHODS

Credit Card – Payments are processed by Stripe and accept major credit cards. Visa, Master Card, American Express, Discover, JCB, Dinners, Union Pay. Pre-paid cards can be used the if the full purchase price is available for authorization.

Apple Pay Digital wallet service by Apple is a secure and private way to pay within the app.

Bitcoin Pay with digital Bitcoin currency.

DPD “COD” Cash on Delivery – Customers from Lithuania, Estonia, Latvia can check out to DPD Courier either with cash or credit, debit card at the time carrier arrives. Note this, if you chose to pay with Cash you must have a full amount billed on your invoice, DPD Couriers do not offer an exchange.

AUTHORIZATION PROCESS

When you place an order, ISMART authorizes your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

CANCELATIONS

Our goal is to ship your order as quickly as possible, and we make every effort to minimize the time between when your order is placed and when it ships out. Unfortunately, this means that it is usually impossible for us to cancel an order once it’s been processed.

If you no longer want the item(s) purchased, and as long as your product is unopened, please contact our Support team and we’ll set up a return for refund. Shipping fees are non-refundable, and you will be responsible for return postage.